Date
2020
Role
ARCH. INFO
WEB DESIGN
INTERACTION
Target
TO EASE
ORGANIZE
RAISE AWARENESS
The application for the payment of water service was a personal project to complement the use of the official page of the CEA, which, even after a redesign, was still complicated for the majority of its users according to one of their surveys.
​
The problem lies mainly in the large number of visual distractors that the page has, in addition to an excess of information and many navigation options that the average user generally does not use or understand .
Who is the user?
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adults (boomers and gen x) with technological knowledge
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young people starting to become independent
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millennials and gen z who grew up with technology
Using a hierarchical structure, the redesign of the web guides the user step by step to carry out any action, avoiding distractions. The app revolves solely around 4 main activities, these complete an experience focused on payment and customer movements.
the
desi
gn
Services pay
pay your current bill or previous bills
Record
consult and keep organized the status of your payments up to five years ago
Customer service
raise reports, complaints, clarifications and receive help
Consumption
check your bimonthly and annual consumption in liters
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Aa Bb Cc Dd Ee Ff Gg Hh Ii Jj Kk Ll Mm Nn Oo Pp Qq Rr Ss Tt Uu Vv Ww Xx Yy Zz
SANS SERIFF FONT
non-bright and harmonic colors and sans-serif fonts for easy reading
Select between current debts or overdue debts
It incorporates interactive gestures to facilitate downloads and swipes between screens.
Pay in cash or in installments , your movements are managed in your history
Send receipts to your email with a single gesture
Always instructive to familiarize the user little by little, contemplating the Boomer and Gen X sector
HISTORY AND CONSUMPTION
Your payments organized and updated
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Show your annual file in bimonthly periods (up to five years ago)
Divide the bimonthly status into three categories with a color indicator;
PAID OUT
PARTIAL
NOT PAYED
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It allows you​ verify the number of payments made, dates on which they were made, missing payments and deadlines for each bimester
Select the number of inhabitants and find out your current consumption in liters and your ideal consumption according to your needs
Check your annual consumption to keep track of your habits
Schedule notifications to remind you to be aware of your consumption
Your habits determine your results -Jack Canfield
(Hamburger Menu)
Add, remove and choose your default payment methods.
Configure app notifications
Choose a monthly date when you will be reminded to pay your water service.
Keep an eye on your expiration dates
File reports, complaints and get help
The customer service center only gives you the main options
communicate directly with the CALL CENTER of the CEA, central office in Querétaro
File reports, failures and complaints
communicate directly with the number for clandestine complaints
consult doubts related to the use of the application
